Southside Electronic Services would like to confirm our policy for the
return of products to our Warehouse.
Retail Product Returns Policy
Please choose carefully, as we do not give refunds if you;
- Simply change your mind, or
- Make a wrong decision
Within 7 days, on selected products, you can choose between a refund,
exchange or credit only if;
- The goods are faulty
- The item is wrongly described
- They do not do what they are supposed to
After 7 Days, faulty products will be sent for repairs to the suppliers
nominated repair agent.
Our 7 day exchange period varies on some products, When exchanging goods,
we need you to return all componentry including packaging, instructions
and accessories.
PLEASE RETAIN YOUR INVOICE/RECEIPT AS PROOF OF PURCHASE. THIS RECEIPT
WILL BE REQUIRED FOR ANY REFUND, EXCHANGE, CREDIT OR REPAIR
Spare Parts Returns Policy
Please contact our Customer Service Departments for approval to return
product and for a Return Authority Number.
Phone: 61 2 9550 1800
Fax: 61 2 9550 3055
Email: inquiries@sselectronics.com.au
A copy of original invoice along with the Return Authority Number is
to be returned with the product.
Products are to be returned at customer's expense except in the case
of products wrongly invoiced by Southside Electronic Services. In this
case Southside Electronic Services will advise of our freight company
details.
Southside Electronic Services reserves the right to accept or deny return
of product that is wrongly ordered by the customer. Products accepted
for return that were ordered wrongly by the customer will attract a restocking/handling
fee.
Claims for short supply must be advised within 5 days of invoice date.
Southside Electronic Services will accept goods returned for claim on
behalf of the manufacturer, however, no liability is accepted by Southside
Electronic Services for returned goods until the claim is approved by
the manufacturer of the product(s)
Products returned to Southside Electronic Services without prior approval
on a Return Authority Number will be returned to the customer at the customer's
expense.
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